Bandanna Bear Greetings PO BOX 1128 CARMEL IN 46082-1128 Phone: 1-888-883-BEAR (2327) Fax: 1-888-883-BEAR (2327) orders@bandannabear.com Your Security and Privacy: It is our priority to offer qualify products in a safe shopping environment. The following Privacy statement has been created in order to demonstrate our firm commitment to privacy. The following statement discloses our information gathering and dissemination practices for this website. This site contains links to other sites. Bandanna Bear Greetings is not responsible for the privacy practices or the content of such web sites. Information Collection & Use: Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the customer when necessary. We do not share this information with any other organization or retail establishment. We may, however, use this information to contact the customer about our products/services. Customers may remove their information from our database and request that they not receive future communication by sending us an email. Security Provisions: The credit card information you send with your order is protected by Secure Sockets Layer (SSL) technology. SSL encrypts the information sent over the Internet so that it can only be decoded by Bandanna Bear Greetings. Never e-mail your credit card information to us or anyone. E-mail is not encrypted. If your browser does not allow communication through secure servers, we urge you to print our order form, fax it or mail it to us OR call us and place the order over the telephone. Beware of Emails Pretending to be BandannaBear.com If you receive email that includes links and requests sensitive information or attempts to sell you adult products or financial products – be suspicious - it didn't come from us. This is called a spoof email. Unfortunately, there are abusers out there that will alter the FROM line in their emails to make it appear that they come from well-known companies so that you will open them and respond to them. A spoof email might try to sell you products that we do not sell or request that you sign in and submit personal/account information. We will NEVER ask for personal or sensitive information or password information of any kind in an email. We will never attempt to sell you adult products, prescription medication or financial products. If you get such an email, do not click on any link or respond in any way. Refund Policy: We stand behind every product we sell. Our standards for workmanship and design are very high and we painstakingly check and double check each and every order for quality and accuracy before it is shipped. If your order is not 100% free from defects in materials and workmanship, you may return it in its original packaging for a credit, exchange or full refund. All returns or exchanges must be made within 30 days of receipt. We cannot grant refunds or exchanges, however, due to misinformation or misspellings provided by our customers on our order form. Please make sure to accurately fill in the order form and print it for your records. These are custom printed products. We do not offer refunds unless there is defect in the product. We also do not offer refunds if the bear is returned to us as undeliverable after shipping to an address you provided. Please make sure the SHIP TO address you give us is valid. We make it a priority to listen to our customers. If you have a complaint or compliment, suggestion or comment, we welcome it. Please contact us anytime! |